Returns software
Updated at:What is returns software?
Returns management software refers to a type of software system that helps businesses manage the process of handling returns of products or goods by customers. It assists in streamlining and automating various aspects of the returns process, including initiating returns, tracking return shipments, processing refunds or exchanges, and managing inventory of returned items.
How to choose returns software?
Start by understanding your business needs, including factors like return volume, product categories, and desired automation level. AfterShip, designed for enterprises, provides complete return policy automation and comprehensive resolution solutions.
Seek software that provides key features including return order tracking, automated alerts, label creation, shipping carrier integration, and a customer portal for self-managed returns. With AfterShip's full suite of features, you can enhance your business efficiency and minimize return expenses.
Make sure that the returns management software can smoothly connect with your current systems, including your e-commerce platform, inventory management software, and shipping carriers. AfterShip offers integration with over 39 international carriers and various 3PL systems.
It's important to include real-time tracking and automated notifications for better customer communication during returns. AfterShip is committed to enhancing the returns experience by offering a branded returns page, returns status notifications, and reliable tracking capabilities.
Reporting and analytics are essential for understanding customer behavior. AfterShip provides comprehensive reporting and analytics features to support data-driven decision-making.
Consider the level of support and training provided by the software provider. Ensure that they offer responsive customer support to assist you. AfterShip provides 24X7 chat & email, a dedicated account manager, and a 99.9% uptime SLA to resolve your inquiries.
- Automated returns solution for brands to save time and recapture revenue on returns. Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. - Self-service returns page and email notifications to reduce customer anxiety - Smart return rules like returns window and non-returnable items to lower returns - Flexible refund and exchange options to delight customers and recover revenue - Automation rules like auto-refund and auto-restock to reduce manual work - Carrier and warehouse settings for quick and cheap package return and restockingAfterShip Returns1K-10K installs
- Loop Returns1K-10K installs
- Return Prime helps you manage all returns, exchange and refunds at one place. Send return label, offer in-store return, refund via store credit & automate process for more efficient returns management. Connect your choice of logistics and WMS for a seamless returns operation. Migrate to a futuristic solution easily from any other returns app. - Customer friendly return portal yet fully customisable - Automatically send return label and create replacement orders on Shopify - Refund to card or gift card along with other refund methods - In-store returns, smart exchanges, promote store credit refunds and lot more - Connect with 30+ apps or build your own integration using our webhooks and APIsReturn Prime1K-10K installs
- ReturnGo1K-10K installs
- EcoReturns501-1K installs
- PostCo provides you with a returns centre that is focused on revenue retention, upselling returns, and cutting operational costs. Customise your portal's design while automating your return policies - a delightful return experience increases customer loyalty! Now with reNEW: Enable your customers to purchase from your returners. Save on warehousing costs and save the environment. It takes minutes to get set up. Let's get you started with a custom onboarding or setting up custom integrations. - Configure policy rules to enable specific return outcomes based on your needs - Offer store credit, refund, and exchanges for equal or higher value products - Automate shipping label generation with custom or 50+ ready-made integrations - Personalise your return portal and flow: questions, return reasons, image upload - Uanlock peer-to-peer returns, enabling repurchasing on a new sales channelPostCo301-500 installs
- Returnly has been sunset in July 2023 by Affirm, which purchased Returnly for $300 million in June 2021. Returnly was the leading provider of digital return experiences for direct-to-consumer brands. Returnly is the only return solution that lets customers get the right item before returning the wrong one. The result is a world-class shopping experience with an average consumer satisfaction score (CSAT) of 91%. Returnly has also developed a turn-key solution around its financial technology that includes returns management tools as well as hosted and fully brandable end-customer touchpoints like package tracking, online returns and exchanges and Green Returns.Returnly301-500 installs
- Narvar Return & Exchange301-500 installs
- Narvar Return & Exchange301-500 installs
- ShippyPro is the complete shipping solution that helps you manage shipping, tracking and returns for your ecommerce orders easily, offering the delivery experience clients expect from your online stores. Decrease the time to ship, proactively inform your customers with tracking emails and make it easier for them to return an item, while cutting down shipping & operational costs. Connect your Carriers and Sales Channels and get to scale your ecommerce exponentially. - Compare shipping rates and print shipping labels in bulk - Keep track of your orders and proactively inform customers of every event - Automate your return process, offering pleasant experiences to your clients - Get plugged with 160+ Carriers & 80+ Sales Channels to cover every geographyShippyPro201-300 installs
- Refundid provides ecommerce customers instant refunds for their online returns.Refundid101-200 installs
- Return Rabbit makes returns management easy for your team and maximizes revenue retention by optimizing the shopper experience for exchanges ahead of refunds. Delight your shoppers at a critical moment by offering a full array of return and exchange options, automated return shipping labels, thorough follow-up communication, and a seamless branded experience. We can get you up and hopping in just a few days with our white-glove onboarding process. - Automate returns for exchange, store credit, or refund with a branded portal - Pre-paid labels and tracking for major carriers around the world - Exchange for higher, same, and lower priced products - Proprietary exchange product recommendations and exchange incentives - Actionable analytics & ROI-based reportingReturn Rabbit51-100 installs
- ShopRunner is a service offering consumers free two-day shipping and returns on online orders placed with certain retailers.Shoprunner21-30 installs
- Happy Returns11-20 installs
- Optoro1-10 installs
- AfterShip Returns Center is an interactive self-service return solution.AfterShip Returns Center1-10 installs
- Seko OmniReturns is an online portal used on ecommerce websites for customers to create returns and shipping labels globally. Seko is a global logistics company offering both the technology and reverse logistics.Seko OmniReturns
- Return Logic
- Seven Senders is a delivery platform that specializes in optimizing shipping processes and providing a unique shopping experience for customers. It connects shippers with local last-mile carrier networks across Europe, offering a fast and efficient delivery solution tailored to the needs and demands of end customers. Founded in Berlin, Germany, in 2014, Seven Senders has raised significant funding and operates with the motto "You sell. We deliver," focusing on reducing shipping costs and delivery times while enhancing real-time insights into parcel shipping performance for e-tailers. The company has expanded its services to include various product areas such as 7S Shipping, 7S Tracking, and 7S Analytics, which collectively help improve the logistics and after-sales process for online stores.Seven Senders
- MetaPack Returns is a suite of tools designed to streamline the returns process for retailers and improve the post-purchase experience for customers.Metapack Returns